CasePocket (“CasePocket,” “we,” “us,” or “our”) is committed to protecting the privacy of both the law firms and legal professionals who use our platform (“Firm Users”) and the individuals who contact those firms through our services (“Callers”).

This Privacy Policy explains how we collect, use, disclose, and protect information in connection with our mobile application and related services (the “Services”).

By using CasePocket, you agree to the terms of this Privacy Policy. If you do not agree, please discontinue use of the Services.

1. Information We Collect

From Callers

• Full name and phone number
• General location information (city and state)
• Case details shared during intake conversations

From Firm Users

• Account registration information (name, email, firm name, phone)
• Billing and payment information (processed securely)
• Usage data, preferences, and settings

Automatically Collected

• Device identifiers and operating system
• Log data and session analytics
• Cookies and similar tracking technologies

2. How We Use Your Information

• Provide and improve the Services
• Facilitate legal intake
• Communicate service updates
• Process payments
• Analyze platform performance
• Comply with legal obligations
• Prevent fraud and security issues

3. How We Share Your Information

We do not sell personal information.

• Law Firms - Intake information shared with the Firm User
• AI Processing Partners - For transcription and summarization
• Telephony Providers - For call routing
• CRM Platforms - For customer management
• Cloud Infrastructure - Secure hosting services
• Analytics Providers - Platform usage analysis
• Legal Compliance - When required by law

4. Data Retention

We retain personal information as long as necessary to provide our Services and comply with legal obligations.

4. Security

We implement industry-standard technical and organizational measures to protect your information against unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure. We encourage users to maintain strong account credentials and contact us immediately if they suspect unauthorized access.

6. Your Privacy Rights

Depending on your state of residence, you may have rights to access, correct, or delete your personal information.

California residents may have additional rights under the CCPA.

7. Children's Privacy

CasePocket does not knowingly collect personal information from children under 13.

8. Changes to This Policy

We may update this Policy periodically. Continued use of the Services constitutes acceptance of any changes.