Effective Date: January 1, 2026 | Last Updated: January 1, 2026 CasePocket (“CasePocket,” “we,” “us,” or “our”) is committed to protecting the privacy of both the law firms and legal professionals who use our platform (“Firm Users”) and the individuals who contact those firms through our services (“Callers”).
This Privacy Policy explains how we collect, use, disclose, and protect information in connection with our mobile application and related services (the “Services”).
By using CasePocket, you agree to the terms of this Privacy Policy. If you do not agree, please discontinue use of the Services.
1. Information We Collect
From Callers
Full name and phone number
General location information (city and state)
Case details shared during intake conversations
From Firm Users
Account registration information (name, email, firm name, phone)
Billing and payment information (processed securely)
Usage data, preferences, and settings
Automatically Collected
Device identifiers and operating system
Log data and session analytics
Cookies and similar tracking technologies
2. How We Use Your Information
Provide and improve the Services
Facilitate legal intake
Communicate service updates
Process payments
Analyze platform performance
Comply with legal obligations
Prevent fraud and security issues
3. How We Share Your Information
We do not sell personal information.
Law Firms - Intake information shared with the Firm User
AI Processing Partners - For transcription and summarization
Telephony Providers - For call routing
CRM Platforms - For customer management
Cloud Infrastructure - Secure hosting services
Analytics Providers - Platform usage analysis
Legal Compliance - When required by law
4. Data Retention
We retain personal information as long as necessary to provide our Services and comply with legal obligations.
5. Security
We implement industry-standard technical and organizational measures to protect your information against unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure. We encourage users to maintain strong account credentials and contact us immediately if they suspect unauthorized access.
6. Your Privacy Rights
Depending on your state of residence, you may have rights to access, correct, or delete your personal information.
California residents may have additional rights under the CCPA.
7. Children's Privacy
CasePocket does not knowingly collect personal information from children under 13.
8. Changes to This Policy
We may update this Policy periodically. Continued use of the Services constitutes acceptance of any changes.
